Front Office Supervisor

Aimbridge; Perth; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts up to 50% on food &amp

Spa discounts

Stream pay program

Employee assistance programme

Flexible working

Minimum 30 days holiday

Staff meals on duty

Career and lifestyle breaks

Free staff parking

Complimentary stay after probation

Job summary

Aimbridge Hospitality EMEA is hiring a Front Office Supervisor to lead the Front Office Team and ensure guests receive exceptional service throughout their stay. You will manage the desk, reservations, and guest communications, resolving issues and maintaining high standards of cleanliness and service across the hotel.

You will train staff, enforce policies, and build strong guest relationships, contributing to a first-class experience aligned with Aimbridge brand standards.

Qualifications

• Leadership skills to effectively manage and motivate the guest services team.
• Excellent customer service skills to handle guest concerns and ensure satisfaction.
• Strong organisational skills to manage reservations, check-ins/outs and keep areas tidy.
• Understanding of hotel policies, procedures and common computer systems in use.

Responsibilities

• Oversee the Front Office Team and ensure guests receive excellent service during their stay.
• Manage the front desk, reservations and guest communications.
• Handle guest complaints and resolve issues promptly and professionally.
• Train staff and enforce guest service policies and procedures.
• Maintain positive relationships with guests and ensure smooth operation of the front desk.

Skills

Leadership

Customer service

Organisational skills

Hotel policies & systems

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions0
• Flexible working opportunities
• Minimum of 30 days holiday
• Staff meals on duty
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking
• Complimentary stay provided after probation completion

A day in the life of…

As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.

**Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding**

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’