Front Office Supervisor

Aimbridge; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff training and development

Hotel discounts across portfolio

Employee assistance programme

Incentives program

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office Supervisor to lead the guest services team, ensure exceptional service, and help maintain smooth operations across the front desk, reservations, and guest relations.

You will train staff, enforce service standards, manage guest complaints, and collaborate with other departments to deliver a first-class stay for guests in our Manchester property; a strong emphasis on detail, organisation, and policy knowledge.

Qualifications

• Leadership skills to effectively manage and motivate the guest services team.
• Strong customer service focus to resolve guest issues with tact and professionalism.
• Excellent organisational skills for reservations and smooth operations.
• Solid knowledge of hotel policies, rates, check-in/check-out and services.
• Familiarity with common hotel computer systems and software.

Responsibilities

• Oversee Front Office Team and ensure guests receive outstanding service during their stay.
• Manage the front desk, handle guest complaints and supervise reservations.
• Ensure guest rooms and public areas are clean and well-maintained.
• Assist head of department with staff training and policy enforcement.
• Maintain positive relationships with guests and uphold brand standards.

Skills

Leadership

Customer service

Organisational skills

Hotel policies

Hotel computer systems

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• 24/0 7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of…

As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.

Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’