Front Office Supervisor

1 Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premium hospitality brand in Manchester is looking for a charismatic Front Office Supervisor to lead the front office team. The ideal candidate will have extensive experience in hotel operations and a passion for guest service, ensuring a seamless experience for every guest. Responsibilities include managing daily operations and fostering a collaborative team environment. The role offers opportunities to develop within a rapidly growing company, along with various team member perks and a commitment to a caring work culture.

Benefits

Health & Wellness programs

Increased holiday allowance

Paid breaks

Cycle Schemes

Team Member recognition programs

Discounts across properties

Qualifications

• Experience in a Front Office supervisory role, preferably within luxury hotels.
• Strong knowledge of front office operations and financial performance.
• Ability to maintain a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise front office team to ensure exceptional guest experiences.
• Manage daily operations and address team needs.
• Promote collaborative and respectful team culture.

Skills

Hotel operations experience

Guest service expertise

Leadership skills

Excellent communication

Analytical thinking

Problem-solving ability

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside Treehouse Hotel Manchester, tends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.

We're currently seeking an impossibly charismatic Front Office Supervisors at our hotel. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.

About You…

• Passionate about hotel operations and guest service with preferred experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
• Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays.

Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary‑Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.

Our culture is caring and thoughtful, and we deliver good‑natured and informed service, perfectly executed to evoke a sense of fulfilment and well‑being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team Member recognition programs
• Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
• Earth day giving back activities.
• Cycle Schemes
• Life Harmony: a refreshed look at agility working.
• Health & Wellness programs throughout the year
• Discounts across our properties and venues worldwide for all team members
• Paid Breaks for leaders.
• Enhance holidays- Up to 33 days for all
• Optional private medical schemes with optical and dental
• Paid sickness absence for all
• Increased pension scheme offering
• Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
• Wagestream financial planning services
• Recommend and friend schemes.
• Free food on shift in the best team heart‑of‑house spaces in Manchester.

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

Starwood Hotels is an Equal Opportunity Employer.

About us...

As a mission‑driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.