Front Office Supervisor

Hilton; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in Birmingham is seeking a Front Office team member to supervise operations, ensuring exceptional guest experiences. The ideal candidate will have strong leadership abilities, excellent communication skills, and a passion for customer service. This position includes numerous perks such as career development programs, a team member travel program, and competitive pay.

Benefits

Smart uniform provided

Free meals when on duty

Career development programs

Team Member Travel Program

Holiday: 28 days including bank holidays

Discounts on dental and health cover

Qualifications

• Some experience leading a team or ready for your first leadership position.
• Passion for exceptional customer service.
• Excellent communication, coaching, and problem-solving skills.

Responsibilities

• Supervising and delivering front office operations smoothly and efficiently.
• Dealing with guests’ queries and complaints.
• Creating memorable experiences for guests and colleagues.

Skills

Leadership

Exceptional customer service

Communication skills

Coaching

Problem solving

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025 - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate of £12.77 per hour

You will join

You will join the Front Office team, working in the Reception area of the hotel.

Role and Responsibilities

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Perks and Benefits

• Smart uniform provided and laundered

• Free, healthy and high quality meals when on duty

• Grow your Career your next position could be as an Assistant Front Office Manager.

• Personal Development programmes designed to support you at every step of your career

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program

• Discounted dental and health cover

• High street discounts with Perks at Work

• Free car park

• Subsidised Taxi between 12am and 7am

• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

• Guest Experience Day: 1 night stay with breakfast and dinner

• Modern and inclusive Team Member areas

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