Front Office - Porter -

Kimpton Hotels & Restaurants; Greater London; On-site; GBP 29,000; Full time

Job summary

A luxury hotel in Central London is seeking a Front Office Porter to create memorable experiences for guests. Responsibilities include assisting guests with check-in, luggage, and providing local insights to enhance their stay. The role offers £13.85 per hour with generous perks including holiday entitlement, employee discounts, and a supportive environment focused on human connections. Ideal candidates should be personable and ready to collaborate with hotel departments to ensure a comfortable experience.

Benefits

£13.85 per hour

28 days holiday

Worldwide employee discounts

Access to financial wellbeing app

Free meals while on duty

Employee assistance programme

Social events and activities

Qualifications

• Ability to create human connections with guests.
• Responsible for assisting with guest needs from check-in to check-out.
• Knowledgeable of the local area to assist guests.

Responsibilities

• Engage with guests to create personalized experiences.
• Collaborate with other departments to ensure guest comfort.
• Maintain professional appearance and pride in role.

Skills

Guest interaction

Local area knowledge

Professional appearance

Job description

Front Office Porter

At Kimpton Fitzroy London we are looking for a Front Office Porter to join our luxury hotel in Central London with an immediate start.

A "London Hotel Like No Other," Kimpton Fitzroy London is an iconic 19th‑century building which meets the London of today: From the outside, this landmark building on the eastern side of Bloomsbury's Russell Square looks every bit the part of a grand dame.

Inside, contemporary interiors beckon the discerning traveller to settle in and stay a while.

Want to be part of this lifestyle luxury property?

Responsibilities

• Be yourself and bring your unique personality to create human connections with guests.


• Take responsibility for guest interactions from check‑in to check‑out, including assisting with vehicles, luggage, and room escorts.


• Use your knowledge of the local area to give directions, make recommendations, and provide personalised experiences.


• Collaborate with other departments to ensure the guest’s stay is comfortable.


• Maintain a professional appearance and take pride in your role.

Benefits

• £13.85 per hour (annual salary £28,808) with great IHG perks.


• 28 days holiday each year, including bank holidays, up to 33 days pro‑rated.


• Opportunity to take part in volunteering days.


• Access to Wagestream financial wellbeing app.


• Free meals while on duty prepared by skilled chefs.


• Worldwide employee, friends & family hotel room discounts.


• Discounts on groceries, shopping, and experiences through our portal.


• Food and Beverage discounts at the Fitz bar and Fitz Brasserie.


• Employee assistance programme 24/7 and employee healthcare plan with access to mental health first aiders.


• Regular sporting and social events.


• Generous "Refer a Friend" scheme.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience while building heartfelt human connections—our Stay Human project.

We have been named "The plushest pet‑friendly hotel," as our connection extends to furry friends.

Open 7 days a week, 365 days a year. We offer great flexibility and a range of shifts.

Please click apply now! You must meet the legal requirements to work in the UK.

Equal Opportunity Statement

At IHG Hotels & Resorts, we are proud to be an equal‑opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.