Front Office Manager - London

St Martins Lane; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury lifestyle hotel in Westminster is seeking a confident Front Office Manager to lead the front-of-house team. Responsibilities include managing reception and guest services, ensuring exceptional experiences, and resolving concerns. Candidates should have a strong background in luxury hospitality and excellent leadership skills. This role offers significant opportunities for professional growth in the vibrant UK hospitality industry, including various employee benefits and discounts.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

24/7 advice and support line

Wellbeing support services

Qualifications

• Proven experience in a front office leadership role within a luxury or lifestyle hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Strong leadership, communication, and organizational skills.
• A flair for service, a love for people, and a drive for excellence.
• Flexibility to work shifts, weekends, and special events.

Responsibilities

• Lead and manage the front office team, including reception, concierge, guest services, and night audit.
• Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
• Handle escalated guest concerns with professionalism, empathy, and swift resolution.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
• Train, coach, and develop team members to deliver service with personality and polish.
• Monitor performance, manage budgets, and uphold brand standards.

Skills

Leadership

Communication

Organizational Skills

Job description

At our 5-star lifestyle hotel, the front desk is more than a check-in point‑it's the heartbeat of the guest experience. We're looking for a confident, charismatic, and detail‑driven Front Office Manager to lead our front‑of‑house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable. Your Role As Front Office Manager, you'll be the face of our guest journey and the leader behind the scenes. You'll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations‑day and night. What You'll Be Doing

Responsibilities

• Lead and manage the front office team, including reception, concierge, guest services, and night audit.


• Ensure smooth daily operations and exceptional guest experiences at every touchpoint.


• Handle escalated guest concerns with professionalism, empathy, and swift resolution.


• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.


• Train, coach, and develop team members to deliver service with personality and polish.


• Monitor performance, manage budgets, and uphold brand standards.

Qualifications

• Proven experience in a front office leadership role within a luxury or lifestyle hotel.


• A guest‑first mindset and a calm, confident approach to problem‑solving.


• Strong leadership, communication, and organisational skills.


• A flair for service, a love for people, and a drive for excellence.


• Flexibility to work shifts, weekends, and special events.

About Our Company

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.


• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.


• Eye care


• Free legal & money advice


• Counseling sessions


• Hospital & death benefit plans


• Cycle to work scheme


• Wellbeing tips and support fitness videos


• Recipe ideas


• Advice on keeping active and healthy living


• Wellbeing podcasts and tv


• Breathing exercises


• 24/7 advice and support line


• Team reward & recognition


• Free meals on duty