Front Office Manager

LGH Hotel Management Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading hotel management company in London is seeking a Front Office Manager to lead their front-of-house team at St Martins Lane Hotel. The ideal candidate will oversee daily operations, ensuring exceptional service and guest satisfaction. Requires proven experience in a similar role, strong leadership skills, and a passion for hospitality. This role offers competitive employee benefits including discounts, legal advice, and wellbeing support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Cycle to work scheme

Free meals on duty

Wellbeing support

Qualifications

• Proven experience in a front office leadership role within a luxury or lifestyle hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Strong leadership, communication, and organisational skills.

Responsibilities

• Lead and manage the front office team including reception and guest services.
• Ensure smooth daily operations and exceptional guest experiences.
• Handle escalated guest concerns professionally and with empathy.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Job description

Front Office Manager

St Martins Lane Hotel

The Opportunity

At our 5-star lifestyle hotel, the front desk is more than a check-in point—it’s the heartbeat of the guest experience. We’re looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.

Your Role
As Front Office Manager, you’ll be the face of our guest journey and the leader behind the scenes. You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—day and night.

What You’ll Be Doing

• Lead and manage the front office team, including reception, concierge, guest services, and night audit.
• Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
• Handle escalated guest concerns with professionalism, empathy, and swift resolution.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
• Train, coach, and develop team members to deliver service with personality and polish.
• Monitor performance, manage budgets, and uphold brand standards.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Proven experience in a front office leadership role within a luxury or lifestyle hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Strong leadership, communication, and organisational skills.
• A flair for service, a love for people, and a drive for excellence.
• Flexibility to work shifts, weekends, and special events.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.