Front Office Leader: Guest Experience & Team Coach

Leonardo Hotel Management (UK) Limited; Oxford; Presencial; GBP 38 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Special staff rates on Leonardo Hotels

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training and progression paths

Resumo da oferta

Leonardo Hotel Management (UK) Limited seeks a Front Office Manager to lead the front desk operations at our Oxford property, guiding the team to deliver exceptional guest experiences and collaborating with other departments to ensure seamless service. The role demands hands-on leadership and a focus on efficient processes that support memorable stays.

You will drive standards, oversee billing queries, and foster a positive, engaging environment for both guests and colleagues, aligned with our

Qualificações

• Leadership experience in front office operations preferred.
• Strong guest-service mindset and team development.
• Ability to manage billing/invoice queries and front desk processes.

Responsabilidades

• Leading all aspects of reception and front office
• Managing billing and invoice queries
• Welcome our guests and lead from the front

Conhecimentos

People leadership

Hospitality passion

Team motivation

Flexibility

Descrição da oferta de emprego

Leonardo Hotel Management (UK) Limited seeks a Front Office Manager to lead the front desk operations at our Oxford property, guiding the team to deliver exceptional guest experiences and collaborating with other departments to ensure seamless service. The role demands hands-on leadership and a focus on efficient processes that support memorable stays.

You will drive standards, oversee billing queries, and foster a positive, engaging environment for both guests and colleagues, aligned with our