Front Office Manager

Leonardo Hotel Management (UK) Limited; Oxford; Presencial; GBP 38 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Special staff rates on Leonardo Hotels

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training and progression paths

Resumo da oferta

Leonardo Hotel Management (UK) Limited seeks a Front Office Manager to lead the front desk operations at our Oxford property, guiding the team to deliver exceptional guest experiences and collaborating with other departments to ensure seamless service. The role demands hands-on leadership and a focus on efficient processes that support memorable stays.

You will drive standards, oversee billing queries, and foster a positive, engaging environment for both guests and colleagues, aligned with our

Qualificações

• Leadership experience in front office operations preferred.
• Strong guest-service mindset and team development.
• Ability to manage billing/invoice queries and front desk processes.

Responsabilidades

• Leading all aspects of reception and front office
• Managing billing and invoice queries
• Welcome our guests and lead from the front

Conhecimentos

People leadership

Hospitality passion

Team motivation

Flexibility

Descrição da oferta de emprego

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.

Key Responsibilities

• Leading all aspects of reception and front office
• Managing billing and invoice queries
• Welcome our guests and lead from the front

Our Ideal Candidate

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why join us as a Front Office Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.