Front Office Manager: Lead Guest Experience & Team

LEONARDO HOTELS; Oxford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels in Oxford is recruiting a Front Office Manager to oversee reception and front office operations, ensuring exceptional guest experiences. You will lead a vibrant team, drive service standards, and act as an ambassador for the hotel and Leonardo Hotels estate.

You will manage day-to-day operations, handle billing queries, and contribute to the hotel’s KPIs. The role offers opportunities for progression and involvement across departments with ongoing training and wellbeing

Responsibilities

• Lead all aspects of reception and front office.
• Manage billing and invoice queries.
• Welcome guests and lead from the front.
• Complete Duty Manager shifts as required – involve in other hotel areas.
• Drive KPI-focused performance and guest satisfaction.

Job description

Leonardo Hotels in Oxford is recruiting a Front Office Manager to oversee reception and front office operations, ensuring exceptional guest experiences. You will lead a vibrant team, drive service standards, and act as an ambassador for the hotel and Leonardo Hotels estate.

You will manage day-to-day operations, handle billing queries, and contribute to the hotel’s KPIs. The role offers opportunities for progression and involvement across departments with ongoing training and wellbeing