Front Office Manager — Guest Experience Leader

Leonardo Hotel Management (UK) Limited; Newcastle upon Tyne; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training & progression

Job summary

Leonardo Hotels in the United Kingdom is seeking a Front Office Manager to direct the strategic initiatives of the Front Office department and manage day-to-day operations by engaging the team. You will act as an ambassador for your hotel and the wider Leonardo Hotels estate, delivering exceptional guest service and upholding our standards.

You will lead a fun, engaged department, drive KPIs, and bring positive energy to the team.

Qualifications

• Experience leading a hotel Front Office or similar team.
• Strong leadership and guest service focus.
• Ability to drive KPIs in a busy hotel environment.

Responsibilities

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!

Job description

Leonardo Hotels in the United Kingdom is seeking a Front Office Manager to direct the strategic initiatives of the Front Office department and manage day-to-day operations by engaging the team. You will act as an ambassador for your hotel and the wider Leonardo Hotels estate, delivering exceptional guest service and upholding our standards.

You will lead a fun, engaged department, drive KPIs, and bring positive energy to the team.