Front Office Manager: Inspire Team & Guest Experience

Leonardo Hotel Management (UK) Limited; Leeds; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Room rates discount

Recognition scheme

Referral scheme

Wellbeing calendar

Training programs

Job summary

Leonardo Hotel Management (UK) Limited is seeking a proactive Front Office Manager to direct the Front Office department's strategic initiatives and day-to-day operations across the hotel. You will lead a dynamic team, ensure guest satisfaction, and collaborate with other departments to deliver memorable stays aligned with Leonardo's service standards.

As a key member of the management team, you will champion the Leonardo ethos, model respectful leadership, and drive KPIs while handling duty

Responsibilities

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!

Job description

Leonardo Hotel Management (UK) Limited is seeking a proactive Front Office Manager to direct the Front Office department's strategic initiatives and day-to-day operations across the hotel. You will lead a dynamic team, ensure guest satisfaction, and collaborate with other departments to deliver memorable stays aligned with Leonardo's service standards.

As a key member of the management team, you will champion the Leonardo ethos, model respectful leadership, and drive KPIs while handling duty