Guest-First Front Desk Host | Luxury Hotel Receptionist

Leonardo Hotels; Oxford; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training & progression

Job summary

Leonardo Royal Hotel Oxford is seeking a friendly Receptionist to support front office operations and ensure a smooth guest experience. You will be the first point of contact, welcoming guests and handling check-in/check-out with a focus on five-star service.

The role involves providing local recommendations, maintaining desk standards, and collaborating with multiple hotel departments to deliver memorable stays. Full-time, on-site position in Oxford.

Responsibilities

• Handle check-in and check-out efficiently and warmly.
• Assist guests with local information and upgrades where appropriate.
• Maintain front desk standards and collaborate with housekeeping and F&B.

Job description

Leonardo Royal Hotel Oxford is seeking a friendly Receptionist to support front office operations and ensure a smooth guest experience. You will be the first point of contact, welcoming guests and handling check-in/check-out with a focus on five-star service.

The role involves providing local recommendations, maintaining desk standards, and collaborating with multiple hotel departments to deliver memorable stays. Full-time, on-site position in Oxford.