Front Office Leader: Guest Experience & Team Coach

PPHE Hotel Group; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Heavily discounted hotel rates in–euro

F&B discounts at restaurants and bars

30 days holiday per year

Wagestream - early access to pay

Refer a friend scheme - up to £750

Vitality at work gym discounts

Ride to Work scheme

Benefit Hub discounts

Free dry cleaning for work uniform

Annual staff parties and events

Job summary

Park Plaza Westminster Bridge Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager in all duties. You will lead from the front to ensure a memorable guest experience, liaising with Front of House teams and delivering robust strategic direction for the department.

The role requires strong leadership, payroll and rota planning, recruitment and training capabilities, plus in-depth Opera PMS knowledge.

Qualifications

• Experience in Front Office leadership in a hotel.
• Payroll and rota planning experience.
• Recruitment, induction, training and performance management experience.
• Proven leadership and coaching abilities.
• Excellent knowledge of Opera PMS.

Responsibilities

• Coordinate with Front of House teams to ensure guest and colleague satisfaction and financial targets.
• Report directly to Assistant Front of House Manager.
• Lead payroll, rotas, recruitment, induction and training for the team.
• Demonstrate leadership by example and clear communication of ops information.
• Foster an inspiring service culture through briefings and coaching.

Skills

Leadership

Payroll

Rotas

Recruitment

Induction

Training

Appraisals

Performance management

Opera knowledge

Tools

Opera PMS

Job description

Park Plaza Westminster Bridge Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager in all duties. You will lead from the front to ensure a memorable guest experience, liaising with Front of House teams and delivering robust strategic direction for the department.

The role requires strong leadership, payroll and rota planning, recruitment and training capabilities, plus in-depth Opera PMS knowledge.