Assistant Front Office Manager

PPHE Hotel Group; London Borough of Lambeth; Presencial; GBP 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounted hotel rates in Europe

F&B discounts

30 days holiday

Wagestream access

Refer a friend scheme

Gym discounts

Ride to Work scheme

Discount Hub

Free dry cleaning

Annual staff parties

Resumo da oferta

Park Plaza Westminster Bridge London is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and efficient reception operations.

You’ll lead and develop the front of house team, oversee payroll and rotas, and ensure smooth, guest-focused routines while upholding brand standards. Opera familiarity is essential and prior hotel management experience is required.

Qualificações

• Previous experience as Assistant Front Office Manager or Reception Manager in a hotel.
• Strong leadership and coaching skills.
• Excellent knowledge of Opera PMS.
• Experience with payroll and staff rotas.

Responsabilidades

• Liaise with Front of House teams to ensure guest and colleague satisfaction and goals.
• Report to the Assistant Front of House Manager.
• Manage payroll and rotas, recruitment, induction and training.
• Lead by example and communicate operational and strategic information.
• Empower teams with a service-focused culture through briefings and coaching.

Ferramentas

Opera PMS

Payroll management

Staff scheduling

Descrição da oferta de emprego

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: Highly competitive with great benefits

At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as an Assistant Front Office Manager you will be responsible for assisting the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

As our Assistant Front Office Manager, you will receive:

• Salary: Highly competitive plus incentive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

The ideal candidate for the Assistant Front Office Manager role will:

• Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
• Report directly to the Assistant Front of House Manager
• Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
• Demonstrate leadership through leading by example
• Clearly communicate operational and strategic information and ongoing customer feedback
• Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
• Have excellent knowledge of Opera
• Have previous Assistant Front Office Manager or Reception Manager experience in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.