Assistant Front Office Manager — Lead Guest Experience

PPHE Hotel Group; London Borough of Lambeth; Presencial; GBP 35.000 - 52.000; Tempo integral

Benefícios oferecidos por esta vaga

Discounted hotel rates in Europe

F&B discounts

30 days holiday

Wagestream access

Refer a friend scheme

Gym discounts

Ride to Work scheme

Discount Hub

Free dry cleaning

Annual staff parties

Resumo da vaga

Park Plaza Westminster Bridge London is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and efficient reception operations.

You’ll lead and develop the front of house team, oversee payroll and rotas, and ensure smooth, guest-focused routines while upholding brand standards. Opera familiarity is essential and prior hotel management experience is required.

Qualificações

• Previous experience as Assistant Front Office Manager or Reception Manager in a hotel.
• Strong leadership and coaching skills.
• Excellent knowledge of Opera PMS.
• Experience with payroll and staff rotas.

Responsabilidades

• Liaise with Front of House teams to ensure guest and colleague satisfaction and goals.
• Report to the Assistant Front of House Manager.
• Manage payroll and rotas, recruitment, induction and training.
• Lead by example and communicate operational and strategic information.
• Empower teams with a service-focused culture through briefings and coaching.

Ferramentas

Opera PMS

Payroll management

Staff scheduling

Descrição da vaga

Park Plaza Westminster Bridge London is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest service and efficient reception operations.

You’ll lead and develop the front of house team, oversee payroll and rotas, and ensure smooth, guest-focused routines while upholding brand standards. Opera familiarity is essential and prior hotel management experience is required.