Assistant Front Office Manager – Guest Experience Leader

The Imperial London Hotels Limited; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

28 days holiday pro-rata

Free meals on duty

Uniform & dry-cleaning

Workplace pension scheme

Refer a Friend scheme

Employee recognition

Employee awards

Social events

Season Ticket/Travelcard loan

Hotel discounts for staff and families

Restaurant discounts

Gym discounts

Nursery scheme

Mental health support

Employee Assistance Programme

Job summary

Bedford Hotel in London is seeking an Assistant Front Office Manager to lead the front office team and support the Front Office Manager in delivering exceptional guest experiences. You will oversee shifts, foster professional development, and ensure service standards meet KPI targets.

You will bring at least 2 years of Front Office Duty Manager experience, strong leadership and communication skills, and a solid understanding of revenue management.

Qualifications

• 2 years of experience as Front Office Duty Manager in hotel industry.
• Passion for hospitality and creating memorable experiences for others.
• Commercially focused with understanding of revenue management.
• Experience with budgets, P&L and forecasting would be advantageous.
• Personable with excellent communication skills and guest relations.
• Natural leader with ability to motivate and develop a team.
• Proficient with Microsoft Office and Opera reservation system.

Responsibilities

• Support the Front Office Manager in delivering quality of service and operational targets.
• Handle guest complaints promptly and resolve to guest satisfaction.
• Establish guest satisfaction data and develop improvement plans.
• Recruit and onboard Front Office and other front-of-house team members, building a culture of development.

Skills

Leadership

Communication skills

Team management

Organisation

Adaptability

Tools

Microsoft Office

Opera (Reservation System)

Job description

Bedford Hotel in London is seeking an Assistant Front Office Manager to lead the front office team and support the Front Office Manager in delivering exceptional guest experiences. You will oversee shifts, foster professional development, and ensure service standards meet KPI targets.

You will bring at least 2 years of Front Office Duty Manager experience, strong leadership and communication skills, and a solid understanding of revenue management.