Front Office Lead - Guest Experience & Ops

Park Plaza; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Deep hotel discounts in Europe

F&B discounts for you and guests

30 days holiday per year

Two free meals per day

Wagestream access

Recommend a friend up to £750

Gym discounts

Ride to Work scheme

Discounts at stores and attractions

Free dry cleaning for work uniform

Annual staff events

Company pension & training

Job summary

Park Plaza Westminster Bridge Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the Reception Team in delivering memorable guest experiences in a busy London hotel.

You will liaise with Front of House teams, oversee payroll, rotas, recruitment, induction, and training, and demonstrate leadership through example. A strong knowledge of Opera PMS and prior hotel management experience are essential.

Qualifications

• Experience as Assistant Front Office Manager or Reception Manager in a hotel.
• Strong leadership and team development skills.
• Excellent knowledge of Opera PMS.

Responsibilities

• Liaise with Front of House teams to ensure guest satisfaction and departmental targets.
• Report directly to the Assistant Front Office Manager and support daily operations.
• Manage payroll and rotas, recruitment, induction, training, and performance management.
• Lead by example and communicate operational and strategic information clearly.
• Empower Front of House teams through coaching and communications.

Skills

Front Office

Payroll & Rosters

Recruitment

Training & Development

Leadership

Tools

Opera PMS

Job description

Park Plaza Westminster Bridge Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the Reception Team in delivering memorable guest experiences in a busy London hotel.

You will liaise with Front of House teams, oversee payroll, rotas, recruitment, induction, and training, and demonstrate leadership through example. A strong knowledge of Opera PMS and prior hotel management experience are essential.