Front Office Team Leader

Park Plaza; Greater London; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Two wellness days per year

Discounted hotel rates

F&B discounts

Two free meals per day

Wagestream access

Refer a friend bonus

Gym discounts

Ride to Work scheme

Employee assistance programme

Rota given 2 weeks in advance

Job summary

Park Plaza Westminster Bridge London is recruiting a Front Office Team Leader to guide the reception team and ensure guests experience top-tier service from arrival to departure.

We value hands-on leadership, strong knowledge of front office operations, and proficiency in Opera PMS and Microsoft Office. Enjoy extensive staff benefits and a supportive, dynamic workplace.

Qualifications

• Excellent knowledge of Front Office operations and guest service.
• Experience leading hotel front desk teams.
• Proficient in Opera and Microsoft Office applications.

Responsibilities

• Lead and motivate the front office team to deliver outstanding guest experiences.
• Handle escalations with professionalism and calm.
• Ensure smooth check-in/check-out and accurate guest records.

Skills

Front Office operations

Leadership

Microsoft Office

Opera

Customer service

Tools

Opera PMS

Microsoft Office

Job description

At Park Plaza Westminster Bridge London, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each time.

As a Front Office Team Leader, You Will Receive

• Salary: £14.89 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Front Office Team Leader you will…

• Have excellent detailed knowledge of Front Office operations
• Excellent detailed knowledge of front office operations in a hotel
• Who ensures guests’ needs are satisfactorily met
• Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Take ownership of challenging situations with professionalism and calm
• With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.