Assistant Front Office Manager

PPHE Hotel Group; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Heavily discounted hotel rates in–euro

F&B discounts at restaurants and bars

30 days holiday per year

Wagestream - early access to pay

Refer a friend scheme - up to £750

Vitality at work gym discounts

Ride to Work scheme

Benefit Hub discounts

Free dry cleaning for work uniform

Annual staff parties and events

Job summary

Park Plaza Westminster Bridge Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager in all duties. You will lead from the front to ensure a memorable guest experience, liaising with Front of House teams and delivering robust strategic direction for the department.

The role requires strong leadership, payroll and rota planning, recruitment and training capabilities, plus in-depth Opera PMS knowledge.

Qualifications

• Experience in Front Office leadership in a hotel.
• Payroll and rota planning experience.
• Recruitment, induction, training and performance management experience.
• Proven leadership and coaching abilities.
• Excellent knowledge of Opera PMS.

Responsibilities

• Coordinate with Front of House teams to ensure guest and colleague satisfaction and financial targets.
• Report directly to Assistant Front of House Manager.
• Lead payroll, rotas, recruitment, induction and training for the team.
• Demonstrate leadership by example and clear communication of ops information.
• Foster an inspiring service culture through briefings and coaching.

Skills

Leadership

Payroll

Rotas

Recruitment

Induction

Training

Appraisals

Performance management

Opera knowledge

Tools

Opera PMS

Job description

At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as an

Assistant Front Office Manager you will be responsible for assisting the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

As our

Assistant Front Office Manager, you will receive:

Salary: Highly competitive plus incentive

• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

The ideal candidate for the

Assistant Front Office Manager role will:

• Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
• Report directly to the Assistant Front of House Manager
• Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
• Demonstrate leadership through leading by example
• Clearly communicate operational and strategic information and ongoing customer feedback
• Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
• Have excellent knowledge of Opera
• Have previous

Assistant Front Office Manager or Reception Manager experience in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.