Assistant Front Office Manager

Park Plaza; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Deep hotel discounts in Europe

F&B discounts for you and guests

30 days holiday per year

Two free meals per day

Wagestream access

Recommend a friend up to £750

Gym discounts

Ride to Work scheme

Discounts at stores and attractions

Free dry cleaning for work uniform

Annual staff events

Company pension & training

Job summary

Park Plaza Westminster Bridge Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager and lead the Reception Team in delivering memorable guest experiences in a busy London hotel.

You will liaise with Front of House teams, oversee payroll, rotas, recruitment, induction, and training, and demonstrate leadership through example. A strong knowledge of Opera PMS and prior hotel management experience are essential.

Qualifications

• Experience as Assistant Front Office Manager or Reception Manager in a hotel.
• Strong leadership and team development skills.
• Excellent knowledge of Opera PMS.

Responsibilities

• Liaise with Front of House teams to ensure guest satisfaction and departmental targets.
• Report directly to the Assistant Front Office Manager and support daily operations.
• Manage payroll and rotas, recruitment, induction, training, and performance management.
• Lead by example and communicate operational and strategic information clearly.
• Empower Front of House teams through coaching and communications.

Skills

Front Office

Payroll & Rosters

Recruitment

Training & Development

Leadership

Tools

Opera PMS

Job description

At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as an Assistant Front Office Manager you will be responsible for assisting the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

As Our Assistant Front Office Manager, You Will Receive

• Salary: Highly competitive plus incentive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

The ideal candidate for the Assistant Front Office Manager role will:

• Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
• Report directly to the Assistant Front of House Manager
• Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
• Demonstrate leadership through leading by example
• Clearly communicate operational and strategic information and ongoing customer feedback
• Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
• Have excellent knowledge of Opera
• Have previous Assistant Front Office Manager or Reception Manager experience in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.