Reception Manager

PPHE Hotel Group; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel rates in Europe

F&B discounts at restaurants & bars

30 days holiday + bank holidays

Wellness days

Two free meals per day

Wagestream access

Recommend a friend scheme

Gym discounts

Job summary

Park Plaza Westminster Bridge London is seeking a Reception Manager to support the Front Office Manager and lead the 1023-guest-room front desk team. You will drive service standards, train staff, and ensure a memorable guest journey with a hands-on leadership approach.

Essentially, you will be proficient in Opera and Microsoft Office, and comfortable stepping into a Duty Manager or similar role to ensure smooth operations and guest satisfaction.

Qualifications

• Excellent knowledge of Front Office operations.
• Proficient with Opera and Microsoft Office.
• Experience as Duty Manager or Reception Manager or similar in a hotel.

Responsibilities

• Assist the Front Office Manager in all front office duties.
• Lead and motivate the front office team to deliver exceptional guest experiences.
• Maintain a strong knowledge of operations and Opera system.
• Ensure guests' needs are met and guide the guest journey.

Skills

Front Office leadership

Guest service

Team motivation

Communication

Tools

Opera

Microsoft Office

Job description

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: Highly competitive with great benefits

Reception Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.As the friendly face of the 1023 guest bedrooms at Park Plaza Westminster Hotel, you will do more than just welcome our guests. As ourReception Manageryou will be responsible to assist the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

As aReception Manageryou will receive:

• Salary: Highly competitive plus incentive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per dayincluding days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

We are looking for aReception Managerwho:

• Has excellent detailed knowledge of Front Office operations
• Ensuresguests’ needs are satisfactorily met
• Plays a hands‑on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Is proficient with Microsoft Office and excellent knowledge of Opera
• Has previous experience as aDuty Manager,Reception Manageror similar rolein a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.