Reception Manager: Guest Experience Leader

PPHE Hotel Group; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel rates in Europe

F&B discounts at restaurants & bars

30 days holiday + bank holidays

Wellness days

Two free meals per day

Wagestream access

Recommend a friend scheme

Gym discounts

Job summary

Park Plaza Westminster Bridge London is seeking a Reception Manager to support the Front Office Manager and lead the 1023-guest-room front desk team. You will drive service standards, train staff, and ensure a memorable guest journey with a hands-on leadership approach.

Essentially, you will be proficient in Opera and Microsoft Office, and comfortable stepping into a Duty Manager or similar role to ensure smooth operations and guest satisfaction.

Qualifications

• Excellent knowledge of Front Office operations.
• Proficient with Opera and Microsoft Office.
• Experience as Duty Manager or Reception Manager or similar in a hotel.

Responsibilities

• Assist the Front Office Manager in all front office duties.
• Lead and motivate the front office team to deliver exceptional guest experiences.
• Maintain a strong knowledge of operations and Opera system.
• Ensure guests' needs are met and guide the guest journey.

Skills

Front Office leadership

Guest service

Team motivation

Communication

Tools

Opera

Microsoft Office

Job description

Park Plaza Westminster Bridge London is seeking a Reception Manager to support the Front Office Manager and lead the 1023-guest-room front desk team. You will drive service standards, train staff, and ensure a memorable guest journey with a hands-on leadership approach.

Essentially, you will be proficient in Opera and Microsoft Office, and comfortable stepping into a Duty Manager or similar role to ensure smooth operations and guest satisfaction.