Front Office Guest Services Associate

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

EAP (employee assistance programme)

Hotel room discounts

Food & beverage discounts

Life assurance

Salary sacrifice – Car scheme

Stream wage access

Pension — auto enrolment

Learning & development

Job summary

The Grand - York, part of Splendid Hospitality Group, is seeking a Front Office Team Member to warmly welcome guests, manage check-ins, answer questions and provide local recommendations. You will be the first friendly face guests meet, shaping their stay with efficient, memorable service.

As a full-time frontline role in a busy hotel, you’ll thrive on guest interaction, teamwork, and delivering exceptional hospitality.

Qualifications

• Open, friendly mindset and willingness to help guests.
• Strong communication and customer service skills.
• Interest in hospitality and guest experience.
• Ability to work effectively in a team and fast-paced environment.

Responsibilities

• Build great connections with guests using an approachable personality.
• Handle check-ins, bookings and guest requests with confidence.
• Share local know-how to help guests make the most of their stay.
• Be part of a great team and assist wherever needed.

Skills

Guest service

Communication

Hospitality

Teamwork

Job description

The Grand - York, part of Splendid Hospitality Group, is seeking a Front Office Team Member to warmly welcome guests, manage check-ins, answer questions and provide local recommendations. You will be the first friendly face guests meet, shaping their stay with efficient, memorable service.

As a full-time frontline role in a busy hotel, you’ll thrive on guest interaction, teamwork, and delivering exceptional hospitality.