Guest Experience Manager — Front Office

Staycity Group; York and North Yorkshire; On-site; GBP 32,000 - 46,000; Full time

Job summary

Staycity York is seeking a Front Office Manager to lead a welcoming front‑of‑house team in delivering smooth check‑ins, attentive service and memorable stays for guests. You will manage guest services, optimise operations, and foster a diverse, high‑performing team within our aparthotel, ensuring every guest feels at home and receives hotel‑quality service.

Experience in hospitality, people leadership, and a guest‑centric approach are key; York location offers a dynamic working environment with

Responsibilities

• Lead front-of-house team to deliver smooth check-ins and attentive service.
• Ensure memorable guest stays through proactive service and efficient operations.

Job description

Staycity York is seeking a Front Office Manager to lead a welcoming front‑of‑house team in delivering smooth check‑ins, attentive service and memorable stays for guests. You will manage guest services, optimise operations, and foster a diverse, high‑performing team within our aparthotel, ensuring every guest feels at home and receives hotel‑quality service.

Experience in hospitality, people leadership, and a guest‑centric approach are key; York location offers a dynamic working environment with