Guest Experience Associate – Front Desk

Splendid Hospitality Group; Oxford; On-site; GBP 16,531 - 20,664; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Pension

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member at Vanbrugh House Hotel to warmly welcome guests and deliver efficient, personalised service. You will balance bookings, guest inquiries, and departmental support with a calm, approachable style to ensure memorable stays.

You’ll communicate effectively, maintain guest relations, and collaborate with colleagues across departments to anticipate guest needs and enhance the overall experience.

Qualifications

• Experience delivering warm, guest-focused service.
• Ability to handle bookings and guest requests with poise.
• Excellent communication and knowledge of local area to assist guests.

Responsibilities

• Build connections with guests.
• Confidently handle check-ins, bookings and guest requests.
• Share local knowledge to help guests enjoy their stay.
• Be a flexible team player and help wherever needed.

Skills

Guest interaction

Communication

Check-ins

Team player

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member at Vanbrugh House Hotel to warmly welcome guests and deliver efficient, personalised service. You will balance bookings, guest inquiries, and departmental support with a calm, approachable style to ensure memorable stays.

You’ll communicate effectively, maintain guest relations, and collaborate with colleagues across departments to anticipate guest needs and enhance the overall experience.