Guest Experience Housekeeping Specialist

Catchwork; York and North Yorkshire; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Pension

Learning & Development

Job summary

The Grand - York is looking for a Housekeeping Team Member to help deliver exceptional guest experiences. From the moment guests arrive, you’ll keep rooms, corridors and public areas spotless, welcoming them to a comfortable, cared-for environment that reflects the hotel’s renowned Yorkshire hospitality.

Join a supportive team, take pride in your work, and contribute to a truly memorable stay for every guest at The Grand - York.

Qualifications

• A keen eye for detail and a commitment to high standards.
• Ability to work as part of a supportive team and maintain a guest-centric approach.

Responsibilities

• Taking pride in maintaining guest rooms, corridors, and service areas to the highest standards of cleanliness and presentation.
• Replenishing guest supplies and amenities to ensure every room is fully prepared and welcoming.
• Responding to guest requests with warmth and efficiency, ensuring their needs are met and expectations exceeded.
• Reporting any maintenance issues, safety concerns, or hazards promptly, supporting a safe and smooth-running hotel.
• Helping with monitoring supplies and minimise waste across all housekeeping areas.
• Collaborating with colleagues across departments to deliver seamless service and a memorable guest experience.

Job description

The Grand - York is looking for a Housekeeping Team Member to help deliver exceptional guest experiences. From the moment guests arrive, you’ll keep rooms, corridors and public areas spotless, welcoming them to a comfortable, cared-for environment that reflects the hotel’s renowned Yorkshire hospitality.

Join a supportive team, take pride in your work, and contribute to a truly memorable stay for every guest at The Grand - York.