Guest Experience Specialist – Front Office (12-Month)

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

EAP

Hotel discounts

F&B discounts

Life assurance

Pension auto-enrolment

Earned wage access

Learning & development

Job summary

Splendid Hospitality Group is seeking a Front Office Team Member for The Grand - York on a 12-month fixed-term contract. The role involves greeting guests, checking in, answering queries, and sharing local recommendations, all delivered with warmth and efficiency.

The position is based on-site at The Grand - York, offering a competitive hourly rate of £13.15. The application deadline is 15 November 2026, with a supportive team environment and opportunities to deliver memorable hospitality

Responsibilities

• Welcome guests with warmth and professionalism at check-in and throughout their stay.
• Handle guest requests, enquiries and bookings with courteous, efficient service.
• Provide local knowledge and recommendations to enhance guest experiences.
• Collaborate with team to ensure smooth front desk operations and smooth handovers.

Job description

Splendid Hospitality Group is seeking a Front Office Team Member for The Grand - York on a 12-month fixed-term contract. The role involves greeting guests, checking in, answering queries, and sharing local recommendations, all delivered with warmth and efficiency.

The position is based on-site at The Grand - York, offering a competitive hourly rate of £13.15. The application deadline is 15 November 2026, with a supportive team environment and opportunities to deliver memorable hospitality