Front Office Supervisor: Guest Experience Leader

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

F&B discounts

Leisure club access

Top-brand perks and rewards

Free meals during shifts

Staff parking

Learning & development opportunities

Employee assistance programme

Benefits website

Job summary

Delta Hotels by Marriott York is seeking a guest services professional to handle front desk operations and ensure a smooth check-in experience for each guest.

You will verify identities and payments, manage room assignments, Bonvoy details, and billing while providing accurate information and directions to guests. This on-site role offers training, a supportive team, and opportunities to grow within a renowned hospitality brand.

Responsibilities

• Process guest check-ins, verify identity and form of payment.
• Assign rooms and issue room keys; update Marriott Bonvoy information.
• Balance and secure receipts; prepare cashier/closing reports; handle diverse payment types.

Job description

Delta Hotels by Marriott York is seeking a guest services professional to handle front desk operations and ensure a smooth check-in experience for each guest.

You will verify identities and payments, manage room assignments, Bonvoy details, and billing while providing accurate information and directions to guests. This on-site role offers training, a supportive team, and opportunities to grow within a renowned hospitality brand.