Front Office Guest Experience Specialist | Flexible Hours

4C Group; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Staff accommodation

Friends and family discounts

Referral reward £500

Wellbeing programme

Permanent full-time

Free meals on duty

Staff events

Cycle to Work

Employee of the Month

Health benefits

Specsavers benefits

Incentive scheme

IHG affiliation

Job summary

voco London Camden Lock is seeking a Front Office Team Member in Camden Town, London. You will handle check-ins, greet guests, and assist with inquiries, using local Camden knowledge to enhance their stay.

We offer permanent, full-time roles with flexible scheduling, staff meals on duty, and a range of benefits as part of the IHG family. Prior Front Office experience and OPERA PMS knowledge are a plus.

Qualifications

• Strong work ethic and punctuality.
• Love for hotels and hospitality.
• Customer service experience.
• Previous Front Office experience and OPERA PMS knowledge is an advantage.

Responsibilities

• Deliver a smooth check-in and guest journey at the front desk.
• Answer queries, share Camden knowledge and wow our guests.

Skills

Front Office experience

Customer service

Punctuality

OPERA PMS knowledge

Tools

OPERA PMS

Job description

voco London Camden Lock is seeking a Front Office Team Member in Camden Town, London. You will handle check-ins, greet guests, and assist with inquiries, using local Camden knowledge to enhance their stay.

We offer permanent, full-time roles with flexible scheduling, staff meals on duty, and a range of benefits as part of the IHG family. Prior Front Office experience and OPERA PMS knowledge are a plus.