Front Office Leader - Guest Service & Ops | Flexible Hours

Harri; Greater London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Maternity/adoption/shared parental pay

Course Sponsorship

F&B discounts

Refer a Friend scheme

Flexible working

Wagestream payments

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Front of House Manager for the Crowne Plaza London Docklands in East London. You will lead the front office team, ensure exceptional guest service, manage check-in/out, and uphold safety standards.

Ideal candidate has 1–2 years supervisory experience, strong communication, budget awareness, and proficiency with Opera PMS and MS Office. This role offers a competitive salary and growth in a fast-paced hospitality setting.

Qualifications

• 1–2 years front desk supervisory or management experience in hospitality.
• Strong communication and interpersonal skills with guest-focused approach.
• Experience with budgeting, forecasting and cash handling.

Responsibilities

• Lead the front office team to deliver outstanding guest service.
• Address guest needs promptly, build loyalty.
• Oversee daily front office operations and billing.
• Recruit, train, and mentor front desk staff.
• Handle guest concerns with empathy and efficiency.
• Support budgeting, forecasting and financial reporting duties.

Skills

Front desk supervision

Team leadership

Guest service

Budgeting

PMS Opera

Cash handling

Tools

Opera PMS

MS Office

Job description

RBH Hospitality Management is seeking a Front of House Manager for the Crowne Plaza London Docklands in East London. You will lead the front office team, ensure exceptional guest service, manage check-in/out, and uphold safety standards.

Ideal candidate has 1–2 years supervisory experience, strong communication, budget awareness, and proficiency with Opera PMS and MS Office. This role offers a competitive salary and growth in a fast-paced hospitality setting.