Reservations Agent — Opera Pro, Flexible Schedule

4C Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff accommodation rates

Friends and family discounts

Referral reward £500

Wellbeing programme

Free meals on duty

Cycle to Work scheme

Employee of the Month recognition

Job summary

Holiday Inn London Camden Lock is seeking a Reservations Agent to handle enquiries and bookings for individuals and groups. You’ll liaise with other departments to ensure guest needs are met, delivering excellent service in a fast-paced hotel environment.

Located in Camden Town, this permanent full-time role requires Opera knowledge and strong communication to provide a smooth guest experience from first contact through check-in.

Qualifications

• Good Opera knowledge.
• Excellent communicator.
• Strong work ethic.
• Good organisation skills.

Responsibilities

• Ensure guests have a positive experience from enquiry via telephone or email.
• Organise and follow up all aspects of individual and group bookings according to procedures.
• Communicate guest requirements to other departments to ensure guest satisfaction.

Skills

Excellent communicator

Strong work ethic

Good organisation

Tools

Opera

Job description

Holiday Inn London Camden Lock is seeking a Reservations Agent to handle enquiries and bookings for individuals and groups. You’ll liaise with other departments to ensure guest needs are met, delivering excellent service in a fast-paced hotel environment.

Located in Camden Town, this permanent full-time role requires Opera knowledge and strong communication to provide a smooth guest experience from first contact through check-in.