Guest Experience Host — Front Desk

Locke Hotels; Greater London; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Locke Hotels in London is seeking a Front of House Assistant to welcome guests, handle check-in/check-out, and support the wider hotel operations. You will share local knowledge, provide guest recommendations, and contribute to delivering memorable stays in a vibrant, team-driven environment.

The role emphasizes hospitality, great communication, and the ability to multi-task in a fast-paced setting, with opportunities to assist across departments and ensure impeccable guest experiences.

Qualifikationen

• Previous hotel reception experience.
• Experience using PMS and POS systems.
• Strong communication and guest interaction skills.

Aufgaben

• Welcome every guest with warmth and professionalism.
• Deliver seamless check-ins, check-outs, reservations and guest support.
• Share local knowledge and personalised recommendations to enhance each stay.
• Host our public spaces, create a welcoming atmosphere and resolve guest queries with confidence.
• Provide outstanding food and beverage service across our restaurant, bar, breakfast and grab-and-go outlets.
• Keep our hotel looking its best, maintaining high standards of presentation, cleanliness and safety.
• Support events, hotel activations and work flexibly across departments to meet business needs.

Kenntnisse

Hospitality experience

Guest service

Communication

Jobbeschreibung

Locke Hotels in London is seeking a Front of House Assistant to welcome guests, handle check-in/check-out, and support the wider hotel operations. You will share local knowledge, provide guest recommendations, and contribute to delivering memorable stays in a vibrant, team-driven environment.

The role emphasizes hospitality, great communication, and the ability to multi-task in a fast-paced setting, with opportunities to assist across departments and ensure impeccable guest experiences.