Front Office Team Member (Camden Lock)

The Westin London City; Greater London; Presencial; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff accommodation rates

Friends and family discounts

£500 employee referral reward

Wellbeing programme

Free meals on duty

Cycle to Work

IHG benefits

Specsavers benefits

Descripción de la vacante

voco London Camden Lock is seeking Front Office Team Members to deliver a warm, efficient check-in experience, answer guest questions, and share local Camden insights with guests.

This permanent, full-time role offers flexible scheduling and a platform within the IHG Hotels & Resorts group, supporting career growth in hospitality.

Formación

• Front Office experience and OPERA PMS knowledge is advantageous.
• Demonstrates punctuality and a strong work ethic.
• Love for hotels and hospitality.

Responsabilidades

• Deliver smooth check-in for guests and manage guest requests.
• Answer guest queries and provide local Camden knowledge to enhance experiences.
• Aim to wow guests with exceptional service.

Conocimientos

Customer service

Punctuality

Hospitality

Herramientas

OPERA PMS

Descripción del empleo

We’re officially voco London Camden Lock – and we’re growing our flock!

Calling all Receptionists, Front Desk Agents & Switchboard Operators!

Based in the heart of vibrant Camden Town, we’re small enough for you to get noticed, yet big enough to gain fantastic experience.

As a Front Office Team Member, you’ll be at the heart of the guest journey - delivering a smooth check-in, answering queries, sharing your Camden knowledge and, most importantly, wowing our guests!

Bring your personality. Grow your experience. Join our flock. What we offer:

• Staff accommodation rates at 6,000+ hotels across four continents
• Exclusive friends and family discounts
• £500 employee referral reward
• Comprehensive wellbeing and mental health programme
• Permanent, full-time position with flexible scheduling
• Free meals while on duty
• Regular staff parties and social events
• Cycle to Work scheme
• Employee of the Month recognition and rewards
• HSF health benefits
• Specsavers benefits
• Employee incentive scheme
• The opportunity to be part of the globally recognised IHG Hotels & Resorts group — a fantastic addition to your CV and a great platform for career developmen

What we expect from you in return:

• Strong work ethic, punctuality
• Love for hotels and hospitality
• Customer service experience
• Previous Front Office experience and knowledge of OPERA PMS is an advantage