Front Office Team Member (Part-Time) – Camden Lock

The Westin London City; Greater London; On-site; GBP 12,398 - 17,908; Full time

Benefits offered by this job

Staff meals on duty

Cycle to work scheme

Friends and family discounts

Employee of the month recognition

Wellness programme

Job summary

The Westin London City in London is seeking a friendly Receptionist / Front Desk Agent / Switchboard Operator to welcome guests, manage smooth check-ins, and provide answers and local tips to enhance their stay.

Shifts will vary, including mornings, afternoons, evenings, weekends and Public Holidays. We offer part-time and full-time permanent roles with flexible scheduling, plus staff meals on duty, cycle-to-work, discounts for friends and family, and recognition rewards.

Qualifications

• Strong work ethic, punctuality.
• Love for hotels and hospitality.
• Customer service experience.
• Previous Front Office experience and knowledge of OPERA PMS is an advantage.

Responsibilities

• Deliver smooth check-ins and greet guests.
• Answer queries and provide information to enhance guests' stay.

Skills

Customer service

Punctuality

Strong work ethic

Hospitality

Tools

OPERA PMS

Job description

Calling all Receptionists / Front Desk Agents / Switchboard Operators. We are a cosy hotel based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.

As a Front Office Team Member you will be responsible for wowing guests with a smooth-running check-in, the answers to any queries and useful information to enhance their stay.

Shifts will vary from week to week to meet the requirements of the business. Your hours of work may include working mornings, afternoons & evenings, weekends and Public Holidays.

What we offer:

• Part-time time position on permanentbasis (20h a week)
• Accommodation staff rates across 4 continents in over 6,000 hotels!
• Friends and family discounts
• £500 reward referral scheme
• Wellness and mental health programme
• Full-time position on permanent basis - flexible scheduling
• Great staff parties
• Cycle to work scheme
• Free meals on duty
• Employee of the month recognition and reward
• The hotel is part of well recognised IHG group - this will look good on your CV!

What we expect from you in return:

• Strong work ethic, punctuality
• Love for hotels and hospitality
• Customer service experience
• Previous Front Office experience and knowledge of OPERA PMS is an advantage