Guest Experience Agent — Front Office (London)

Motel One Group; Greater London; On-site; GBP 29,000 - 30,000; Full time

Job summary

The Cloud One is seeking an experienced Front Office Agent for a 196-room hotel in London. You will handle guest check-in/out, bookings, invoicing and front/back office admin while collaborating with a multicultural team. The role offers a chance to participate in the hotel’s refurbishment and rebranding projects.

We value hospitality passion, excellent service, and strong English communication. Opera Cloud knowledge is a plus and flexibility for shifts, including occasional night shifts, is

Qualifications

• Completed an apprenticeship in hotel trade and/or professional experience in hotel/catering.
• Excellent sense of quality and service, plus hosting skills and passion for hotel industry.
• Be open and communicative with solid command of English.
• Be a team player willing to assist across departments.
• Ideally with knowledge of Opera Cloud.
• Must be flexible with shifts pattern.
• Please note we only accept applications with full rights to work in the UK on full-time hours; sponsorship not offered.

Responsibilities

• Looking after guests, including check-in and check-out.
• Reviewing and processing bookings, overbookings and options.
• Invoicing, including managing payments and cash handling/cashing up.
• Organisational and administrative tasks in front and back office (e.g. no-shows, emails).
• Gain interdepartmental insights by working in our multicultural teams.

Skills

Guest service

English fluency

Communication

Team player

Shift flexibility

Education

Apprenticeship in hotel trade

Tools

Opera Cloud

Job description

The Cloud One is seeking an experienced Front Office Agent for a 196-room hotel in London. You will handle guest check-in/out, bookings, invoicing and front/back office admin while collaborating with a multicultural team. The role offers a chance to participate in the hotel’s refurbishment and rebranding projects.

We value hospitality passion, excellent service, and strong English communication. Opera Cloud knowledge is a plus and flexibility for shifts, including occasional night shifts, is