Front Office Team Member (Camden Lock)

4C Group; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Staff accommodation

Friends and family discounts

Referral reward £500

Wellbeing programme

Permanent full-time

Free meals on duty

Staff events

Cycle to Work

Employee of the Month

Health benefits

Specsavers benefits

Incentive scheme

IHG affiliation

Job summary

voco London Camden Lock is seeking a Front Office Team Member in Camden Town, London. You will handle check-ins, greet guests, and assist with inquiries, using local Camden knowledge to enhance their stay.

We offer permanent, full-time roles with flexible scheduling, staff meals on duty, and a range of benefits as part of the IHG family. Prior Front Office experience and OPERA PMS knowledge are a plus.

Qualifications

• Strong work ethic and punctuality.
• Love for hotels and hospitality.
• Customer service experience.
• Previous Front Office experience and OPERA PMS knowledge is an advantage.

Responsibilities

• Deliver a smooth check-in and guest journey at the front desk.
• Answer queries, share Camden knowledge and wow our guests.

Skills

Front Office experience

Customer service

Punctuality

OPERA PMS knowledge

Tools

OPERA PMS

Job description

Front Office Team Member (Camden Lock)

Voco Camden Lock, 30 Jamestown Road, London, NW1 7BY

We're officially voco London Camden Lock - and we're growing our flock!

Calling all Receptionists, Front Desk Agents & Switchboard Operators!

Based in the heart of vibrant Camden Town, we're small enough for you to get noticed, yet big enough to gain fantastic experience.

As a Front Office Team Member, you'll be at the heart of the guest journey - delivering a smooth check-in, answering queries, sharing your Camden knowledge and, most importantly, wowing our guests!

What We Offer

Bring your personality. Grow your experience. Join our flock.

• Staff accommodation rates at 6,000+ hotels across four continents
• Exclusive friends and family discounts
• £500 employee referral reward
• Comprehensive wellbeing and mental health programme
• Permanent, full-time position with flexible scheduling
• Free meals while on duty
• Regular staff parties and social events
• Cycle to Work scheme
• Employee of the Month recognition and rewards
• HSF health benefits
• Specsavers benefits
• Employee incentive scheme
• The opportunity to be part of the globally recognised IHG Hotels & Resorts group - a fantastic addition to your CV and a great platform for career developmen

What We Expect From You In Return

• Strong work ethic, punctuality
• Love for hotels and hospitality
• Customer service experience
• Previous Front Office experience and knowledge of OPERA PMS is an advantage