Front Office Assistant Manager

Radisson Hotel Group; Stansted Mountfitchet; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global hotel chain in Stansted Mountfitchet is seeking an Assistant Front Office Manager to lead the front office team and ensure excellent guest experiences. This role focuses on delivering a high level of service, overseeing daily operations, and creating memorable moments for guests. Ideal candidates will possess strong communication skills, flexibility, and problem-solving abilities. We offer competitive compensation, extensive development opportunities, and a conducive work environment.

Benefits

Competitive compensation

Development opportunities through Radisson Academy

Contributory pension scheme

Complimentary meal on duty

28 days holiday for full-time team members

Access to leisure facilities

Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• Creative problem-solving capabilities.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Oversee the front office team and ensure guest satisfaction.
• Deliver a warm welcome and memorable experiences for guests.
• Work proactively to ensure the smooth running of the front office department.

Skills

Flexibility

Problem-solving

Strong verbal communication

Attention to detail

Teamwork

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more

than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for an Assistant Front Office Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Assistant Front Office Manager

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes :

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times where applicable

The Assistant Front Office Manager Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Assistant Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will oversee our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As right hand to the Front Office Manager, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualities We Are Looking For In Our Assistant Front Office Manager

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers , we are looking forward to getting to know you!

Welcome to the Radisson Blu Hotel London Stansted Airport Hotel, a modern and sophisticated hotel where convenience meets style for our business and leisure guests. Situated at Stansted Airport a covered walkway is all that stands between our rooms, the airport terminal building and convenient travel links. Our stylish airport hotel offers 500 bedrooms and suites, two on-site restaurants, bar, leisure facilities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.