Front Office Agent - Ty Hotel Newport

Celtic Manor Resort; Newport; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Exclusive discounts

Nest pension

Wellbeing helpline

Virtual GP

Job summary

Ty Hotel Newport, part of The Celtic Collection, is hiring a Front Office Agent in Newport. You will be the friendly face greeting guests, handling check-ins and check-outs, and guiding guests to make the most of their stay. The role is part of a buzzing front desk team and rewards a warm, guest-focused approach.

Offer includes permanent contract, 21.5 hours per week, and benefits. Pay is £12.72 per hour, with access to discounts, wellbeing support, a Nest pension, and social events.

Qualifications

• Calm, professional with a warm, welcoming manner.
• Strong focus on guest satisfaction from check-in to check-out.
• Able to juggle tasks and keep the front desk running smoothly.

Responsibilities

• Greet every guest with warmth and hospitality.
• Manage check-ins, check-outs and group arrivals efficiently.
• Share knowledge of The Celtic Collection to enhance guest stays.
• Leave a lasting positive impression with every guest interaction.

Skills

Customer service

Front desk

Guest greeting

Team player

Job description

Department: Front Office

Contract: Permanent

Pay: £12.72 per hour + fantastic benefits

Hours:21.5 per week

Location: Newport, NP18 2LX

Reference:REQ6798

Be the Heart of Ty Hotel Newport!

Step into the story at Ty Hotel Newport and becomeone of our legendary Hospitality Heroes! As a Front Office Agent, you’llbe the friendly face and warm welcome that sets the tone for every guest’sstay. If you love making people smile and thrive in a buzzing, supportive team,this is your moment.

What Makes You Our Next Hero?

• You’recalm, professional, and always ready with a smile, no matter how busy itgets.
• You’repassionate about creating memorable guest experiences, from check-in tocheck-out.
• Youjuggle tasks with ease, keeping the front desk running smoothly and guestshappy.
• Youshine in a fast-paced, guest-focused environment and love being part of ateam.

What You’ll Do

• Greetevery guest with warmth and genuine hospitality, making them feel right athome.
• Managecheck-ins, check-outs, and group arrivals with efficiency and flair.
• Shareyour knowledge of The Celtic Collection to help guests make themost of their stay.
• Leavea lasting impression – every guest, every time.

Why Join Us?

• As a valued member of our team, you’ll enjoy:
• Careerdevelopment from day one, grow your skills and your future.
• Exclusivediscounts on dining, stays, and leisure membership.
• Freevirtual GP appointments and a 24/7 wellbeing helpline.
• NESTpension scheme and staff social club.
• Regularappreciation events and monthly/year-end awards.

Grow With The Celtic Collection

Here, you’ll be able to say:

• “I’mequipped, trained, and supported to do my best work.”
• “I’mproud to be part of The Celtic Collection and recommend it to others.”
• “Iwork in a friendly, inclusive, and positive environment.”
• “I’mencouraged to learn, develop, and share my ideas.”
• “I’mrecognised and valued for what I do, every day.”

Recruitment Info

We may close applications early if we receive a high volumeof interest. All applicants must have the right to live and work in the UK. TheCeltic Collection is proud to be an equal opportunities employer.