Guest Experience Lead — Front Desk Agent

Celtic Manor Resort; Newport; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Exclusive discounts

Nest pension

Wellbeing helpline

Virtual GP

Job summary

Ty Hotel Newport, part of The Celtic Collection, is hiring a Front Office Agent in Newport. You will be the friendly face greeting guests, handling check-ins and check-outs, and guiding guests to make the most of their stay. The role is part of a buzzing front desk team and rewards a warm, guest-focused approach.

Offer includes permanent contract, 21.5 hours per week, and benefits. Pay is £12.72 per hour, with access to discounts, wellbeing support, a Nest pension, and social events.

Qualifications

• Calm, professional with a warm, welcoming manner.
• Strong focus on guest satisfaction from check-in to check-out.
• Able to juggle tasks and keep the front desk running smoothly.

Responsibilities

• Greet every guest with warmth and hospitality.
• Manage check-ins, check-outs and group arrivals efficiently.
• Share knowledge of The Celtic Collection to enhance guest stays.
• Leave a lasting positive impression with every guest interaction.

Skills

Customer service

Front desk

Guest greeting

Team player

Job description

Ty Hotel Newport, part of The Celtic Collection, is hiring a Front Office Agent in Newport. You will be the friendly face greeting guests, handling check-ins and check-outs, and guiding guests to make the most of their stay. The role is part of a buzzing front desk team and rewards a warm, guest-focused approach.

Offer includes permanent contract, 21.5 hours per week, and benefits. Pay is £12.72 per hour, with access to discounts, wellbeing support, a Nest pension, and social events.