Front Office Agent - Coldra Court

Celtic Manor Resort; Newport; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Career development

Dining & stays discounts

Wellbeing support — virtual GP & helpl

NEST pension scheme

Staff social club

Awards and recognition events

Job summary

The Celtic Manor Resort in Newport, NP18 2LX, is seeking a Front Office Agent on a permanent basis. You will handle guest greetings, registrations, and departures, ensuring a smooth 37.5-hour week across five days and a welcoming atmosphere at the front desk.

You’ll be part of a team that delivers memorable guest experiences, with benefits and development opportunities, while representing The Celtic Collection in a busy hospitality environment.

Qualifications

• Calm, professional, friendly demeanor under pressure.
• Passionate about creating memorable guest experiences.
• Ability to juggle tasks and keep the front desk running smoothly.

Responsibilities

• Greet every guest with warmth and genuine hospitality.
• Manage check-ins, check-outs, and group arrivals efficiently.
• Share knowledge of The Celtic Collection to help guests enjoy their stay.
• Leave a lasting impression with every guest, every time.

Skills

Guest service

Front desk operations

Check-in/check-out

Teamwork

Hospitality

Job description

Department:Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 37.5 per week, across 5 days
Location: Newport, NP18 2LX
Reference: REQ6815

Be theHeart of Our Hotel!

What MakesYou Our Next Hero?

• You’re calm,professional, and always ready with a smile, no matter how busy it gets.
• You’repassionate about creating memorable guest experiences, from check-in tocheck-out.
• You juggletasks with ease, keeping the front desk running smoothly and guests happy.
• You shine ina fast-paced, guest-focused environment and love being part of a team.

WhatYou’ll Do:

• Greet everyguest with warmth and genuine hospitality, making them feel right at home.
• Managecheck-ins, check-outs, and group arrivals with efficiency and flair.
• Share yourknowledge of The Celtic Collection to help guests make the most of theirstay.
• Leave alasting impression - every guest, every time.

Why JoinUs?

As a valuedmember of our team, you’ll enjoy:

• Career development from dayone, grow your skills and your future.
• Exclusive discounts ondining, stays, and leisure membership.
• Free virtual GP appointments and a 24/7 wellbeing helpline.
• NEST pension scheme andstaff social club.
• Regular appreciation events and monthly/year-end awards.

Grow WithThe Celtic Collection

Here, you’ll be able to say:

• “I’mequipped, trained, and supported to do my best work.”
• “I’mproud to be part of The Celtic Collection and recommend it to others.”
• “Iwork in a friendly, inclusive, and positive environment.”
• “I’mencouraged to learn, develop, and share my ideas.”
• “I’mrecognised and valued for what I do, every day.”