Night Front Office Agent

Celtic Manor Resort; Newport; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounts on hotel stays

Discounted leisure club membership

NEST pension scheme

Wellbeing support helpline

Staff awards and recognition

Job summary

Celtic Manor Resort invites you to join its Night Front Office team in Newport. As the night-time face of the hotel, you will deliver warm, professional service, manage late check-ins, handle guest queries, and perform overnight administrative tasks to support a seamless 24/7 operation.

You will work 30 hours per week in a welcoming, safe environment, with training provided and opportunities to grow within the Celtic Collection. Benefits include discounts, pension, and wellbeing support.

Qualifications

• Warm, friendly, professional approach.
• Ability to work independently in a dynamic overnight environment.
• Excellent communication and customer service skills.
• Strong attention to detail for admin/audit tasks.
• Remain calm under pressure and resolve guest queries.
• Strong organisational and multitasking abilities.
• Commitment to a safe, welcoming guest experience.
• Previous hotel/front office experience is advantageous.

Responsibilities

• Act as main point of contact for guests during the night, delivering exceptional service.
• Welcome late arrivals and assist with overnight check-ins and early departures.
• Handle guest enquiries, requests and concerns promptly and professionally.
• Complete nightly auditing procedures and process charges/transactions accurately.
• Prepare operational reports and overnight admin tasks for the wider resort.
• Collaborate with Security, Housekeeping and other departments for smooth overnight operation.
• Monitor public areas and maintain a safe, welcoming environment.
• Anticipate guest needs and strive to exceed expectations.
• Ensure overnight procedures meet company standards and handover to Day Front Office.

Skills

Hospitality passion

Independent work

Communication skills

Attention to detail

Calm under pressure

Organisational multitasking

Guest safety & welcome

Overnight/front desk experience (adv.)

Job description

Job Title – Night Front Office Agent Department – Front Office Contract Type – Permanent Rate of Pay – £12.98 per hour plus amazing benefits Hours –30 hours per week Location – Newport, NP18 1HQ ID – Req

Overview

Join the "Greatest Story in Hospitality" and become one of our Hospitality Heroes as a Night Front Office Agent at the iconic Celtic Manor Resort.

While the resort sleeps, our Night Front Office team keeps everything running seamlessly. As the face of our hotel throughout the night, you will play a key role in creating exceptional guest experiences, ensuring guests receive a warm welcome, professional support and outstanding service at any hour.

This is a varied and rewarding role that combines guest service, problem solving and overnight administration, making it perfect for someone who enjoys taking ownership, working independently and delivering five-star experiences.

Our Ideal Hero Will Have

• A warm, friendly and professional approach with a genuine passion for hospitality
• The confidence to work independently and make decisions in a dynamic overnight environment
• Excellent communication and customer service skills
• Strong attention to detail when completing administrative and auditing tasks
• The ability to remain calm under pressure and confidently resolve guest queries
• Exceptional organisational and multitasking skills
• A commitment to providing a safe, welcoming and memorable experience for every guest
• Previous experience in a hotel, customer service or front office role would be advantageous, although full training will be provided

Implementing Our "Yes, We Can" Philosophy, You Will

• Act as the main point of contact for guests throughout the night, delivering exceptional service and support
• Welcome late arrivals and assist with overnight check-ins and early departures
• Handle guest enquiries, requests and concerns promptly, professionally and efficiently
• Complete nightly auditing procedures, ensuring all guest accounts, charges and financial transactions are processed accurately
• Prepare operational reports and complete overnight administrative tasks to support the wider resort operation
• Work closely with Security, Housekeeping and other departments to ensure a smooth and effective overnight operation
• Monitor public areas and maintain a safe, secure and welcoming environment for guests and colleagues
• Anticipate guest needs and take every opportunity to exceed expectations
• Ensure all overnight procedures and compliance requirements are completed to company standards
• Deliver a smooth handover to the daytime Front Office team, ensuring the resort is ready for a successful day ahead

Why Join The Celtic Collection?

• Access to career development and training opportunities from day one
• Discounts on hotel stays and food and beverage across the Collection
• Discounted leisure club membership
• Free GP virtual appointment service
• 24/7 wellbeing support helpline
• NEST pension scheme
• Social Club membership
• Staff appreciation and recognition events
• Monthly and annual colleague awards
• Opportunities to progress within one of the UK's leading independent hospitality groups

Grow With Us

• At The Celtic Collection, our colleagues are at the heart of everything we do. We want our people to feel supported, valued and empowered to succeed.
• As a Celtic Collection employee, you will be able to say:
• I am equipped, trained and supported to do the best job I can.
• I am proud to be part of The Celtic Collection and would recommend it to others.
• I work in an inclusive, friendly, positive and constructive environment.
• I am encouraged to learn, grow and develop while exploring new opportunities.
• I am thanked and recognised for the contribution I make.
• My views and ideas are valued.
• I understand our ambition and have the opportunity to contribute to it every day.

Recruitment Information

In the event we receive a high volume of applications, we reserve the right to close this vacancy early.

All applicants must have the right to live and work in the UK. Documentary evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We welcome applications from suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.