Guest Services Supervisor

The Celtic Collection; Saundersfoot; On-site; GBP 27,000 - 33,000; Full time

Job summary

The Celtic Collection is seeking a Guest Services Supervisor to lead the Front of House team at St Brides Spa Hotel. You will oversee daily operations, deliver outstanding guest experiences, and uphold high standards of service in a fast-paced environment.

40 hours per week, Monday to Sunday rotation, with a 13.28 GBP per hour rate plus service charge and benefits. Your role includes staff training, performance coaching, and supporting the Front Office Manager.

Qualifications

• Strong supervisory qualities to organize and motivate the Front Office team.
• Confidence to tackle daily operational challenges with a solution-focused mindset.
• Experience in a hotel environment with front office procedures knowledge.
• Proven track record of creating outstanding guest experiences in high-expectation settings.
• Ability to drive efficiency and high standards in a fast-paced, quality-driven setting.

Responsibilities

• Lead by example – ensure Front of House team members uphold department standards throughout your shift.
• Deliver exceptional guest experiences from arrival to departure, making every moment special.
• Train and develop the team to meet the Collections standards and evolving business needs.
• Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere.
• Provide administrative and operational support to the Front Office Manager, including assistance with meetings and a variety of day‑to‑day tasks.
• Assist the Front Office Manager in leading the front office team, maintaining continuity, team performance, and service excellence.
• Confidently resolve any front office issues in the absence of the Front Office Manager.

Skills

Supervisory leadership

Team motivation

Operational problem-solving

Front office procedures

Guest experience excellence

Quality standards

Job description

JOB TITLE – Guest Services Supervisor
DEPARTMENT – Front of House
CONTRACTTYPE - Full Time
RATE OFPAY - £13.28 per hour, plus service charge, plus excellent company benefits
HOURS –40 hours per week, 5 days out of 7
LOCATION – St Brides SA69 9NH
ID – REQ

Overview

Join the ‘Greatest Story in Hospitality’ by becoming one of our Guest Services ‘Hospitality Heroes’ based at our St Brides Spa Hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.

Our Ideal Hero Will Have

• Strong supervisory qualities with the ability to organize and motivate the Front Office team to deliver outstanding service.
• The confidence to tackle daily operational challenges and have a solution-focused mindset.
• Experience in a hotel environment with a solid understanding of front office procedures and guest service standards.
• A track record of being able to create outstanding guest experiences in a high-expectation environment.
• The ability to drive efficiency and high standards in a fast‑paced, quality‑driven setting.

Responsibilities – Implementing Our ‘YES, WE CAN’ Philosophy

• Lead by example – ensure Front of House team members uphold department standards throughout your shift.
• Deliver exceptional guest experiences from arrival to departure, making every moment special.
• Train and develop the team to meet the Collections standards and evolving business needs.
• Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere.
• Provide administrative and operational support to the Front Office Manager, including assistance with meetings and a variety of day‑to‑day tasks.
• Assist the Front Office Manager in leading the front office team, maintaining continuity, team performance, and service excellence.
• Confidently resolve any front office issues in the absence of the Front Office Manager.

Benefits

• Access to career development training from day one.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end‑of‑year awards.

Growth and Culture

As a Celtic Collection employee, you will be supported to do the best job you can. Our environment is inclusive, friendly, positive and constructive, encouraging learning and growth. Your work is valued, and your ideas are respected.

Recruitment Information

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.