Front of House Team Member

The Inn Collection Group; Guisborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A multi-award-winning hospitality company in Guisborough is looking for Front of House team members to provide exceptional customer service. You will greet guests, take orders, and create a welcoming atmosphere. If you excel in busy environments and have a passion for hospitality, this could be the perfect fit for you. Join our team and make every guest's experience memorable!

Benefits

Extra paid holiday for birthdays

50% off food

Discounted stays at Inns

24/7 confidential employee support

Qualifications

• Ability to thrive in a fast-paced environment.
• Passion for customer service and hospitality.
• Strong communication skills.

Responsibilities

• Welcome guests and ensure a warm experience.
• Take orders and serve food and drinks.
• Create a lively and enjoyable atmosphere.

Skills

Customer service

Positive attitude

Professionalism

Teamwork

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

Employee Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

About The King’s Head Inn

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*