Front of House Team Member

Inn Collection Group; Ambleside; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality company in Ambleside seeks a Front of House team member. You'll welcome guests, take orders, and ensure a memorable experience in a vibrant atmosphere. This role is perfect for those with a passion for customer service and a positive attitude. Enjoy perks like paid breaks and discounts on stays and food.

Benefits

Paid holidays for your birthday

50% off food at any of our Inns

GBP1 stay at any Inn during certain months

1/3 off room bookings all year

Confidential 24/7 support

Tronc (tips)

Employee Assistance Programme

Qualifications

• Positive attitude and passion for hospitality.
• Ability to thrive in a fast-paced environment.
• Commitment to delivering exceptional customer service.

Responsibilities

• Welcome guests and ensure a warm experience.
• Take orders and serve dishes from the kitchen.
• Recommend drinks from our selection.

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just GBP1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with GBP50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature’s tranquillity and with easy access to some of the area’s most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences we think you’ll fit right in.

This role allowed Megan to explore a new location. Watch Megan’s video to learn more about our front-of-house roles.

Age-related pay rates apply for Under 21s.