Front of House Team Leader

JW Lees; Withington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A heritage brewery in the UK is looking for a Front of House Team Leader to join their team. This role involves leading and motivating a team to deliver excellent customer service. Ideal candidates will show great leadership qualities and a passion for working in a dynamic environment. You'll benefit from discounts, profit sharing, and support for your career growth. Join us to be a part of our nearly 200-year tradition of great service and brewing.

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

Wellbeing support

Access to discounts via JW BenefitHub

Qualifications

• Demonstrated ability to lead a team and motivate others.
• Passion for providing excellent customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Lead shifts and ensure the delivery of excellent customer service.
• Motivate and train team members.
• Serve food and beverages effectively.

Skills

Leadership qualities

Excellent communication skills

Customer service orientation

Team player

Job description

What we offer our Front of House Team Leaders :

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• A fair share of tips
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees :

• Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and run shifts, it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees :

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do :

Proud - Savvy - Honest - Passionate - Personal - Together