Front of House Team Leader

Stonegate Pub Company; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to inspire and lead a dynamic team at a vibrant pub. This role is pivotal in creating memorable guest experiences and ensuring smooth daily operations. The ideal candidate will thrive in a lively environment, encouraging a warm atmosphere where every guest feels valued. Join a company that champions a diverse pub culture, offering exciting opportunities and a chance to be part of a welcoming community. If you have a passion for hospitality and a knack for leadership, this is the perfect opportunity for you.

Benefits

25% off food and drink via Reward Card

Online discounts via Stonegate Xtra Rewards

VIP entry to Pubs and Bars

David Lloyd Corporate Discount Rates

Vitality Healthcare

Wagestream – Early access to earned wages

Qualifications

• Experience in a leadership role within hospitality.
• Ability to foster a welcoming environment for guests.

Responsibilities

• Lead and motivate the front of house team to enhance guest experiences.
• Ensure smooth operations and maintain service consistency.

Skills

Leadership

Team Motivation

Guest Experience Management

Job description

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Chestnut Tree.

Work alongside the management team to bring our shared vision to life.

Help maintain smooth operations and consistency.

Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Bull in the heart of Hellesdon village is a classic English pub with a large beer garden and children's play area. Our large dining room offers all the classic English food you will find in an English pub, with great ales, beers, gins, and wines to boot.

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
3. VIP entry to our Pubs and Bars
4. David Lloyd Corporate Discount Rates
5. Vitality Healthcare
6. Wagestream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Chestnut Tree you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Chestnut Tree directly.