Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to join their vibrant team in Norwich. This role focuses on creating an exceptional guest experience while developing your team to achieve outstanding results. You will lead by example, ensuring high standards and celebrating successes. With flexible hours, a competitive salary, and a range of exciting perks including a generous bonus and free meals, this position offers a fantastic opportunity for those looking to thrive in a dynamic environment. Join a company that values individuality and diversity while enjoying industry-leading benefits.

Benefits

Weekly pay and share of tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food during shifts

50% off food outside of work

Family-friendly policies

First to try new menus

Wagamama parties and VIP events

Pension scheme and holiday benefits

Qualifications

• Experience in managing teams and maintaining high standards.
• Ability to coach and develop team members effectively.

Responsibilities

• Lead and support the team to create a positive environment.
• Manage shift planning and financial performance.

Skills

Team Leadership

Shift Planning

Coaching

Financial Performance Management

Job description

Job Title: Customer Service Supervisor (Hiring Immediately), Norwich

Client: Wagamama

Location: Norwich

Job Category: Other

EU work permit required: Yes

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish both body and soul.

The Role:

As a Front of House Manager, you will be a leader passionate about creating a positive environment for our guests and team. You will support in coaching and developing your team to excel while driving restaurant performance and achieving excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to maintain high standards
• Has experience in shift planning and management, with a love for coaching on the go
• Understands managing labour, rotas, and financial performance
• Loves celebrating success and recognizing individual drives and needs

What’s in it for you:

• Weekly pay and share of tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support your side hustle
• Free food during shifts and 50% off outside of work
• Industry-leading family-friendly policies
• First to try new menus
• Wagamama parties and VIP guest events
• Recognition as a nationwide love above the door legend

Additional benefits include pension scheme, holiday, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Additional Information:

Wagamama is proud to be part of the Disability Confident scheme. As this role is based in an airport, successful applicants will need to apply for an airport pass (paid for by Wagamama). This process requires providing five years of continuous references and completing a DBS check. If a pass cannot be obtained, we will consider other vacancies nearby.

*All tips are paid directly to our teams. Tips vary by restaurant and are at the guest's discretion; they are not considered wages or guaranteed.