Front of House Team Leader

The People's Pub - Stonegate Group; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Front of House Team Leader to inspire and lead a dedicated team at a vibrant pub. This role involves fostering a welcoming environment, ensuring smooth operations, and delivering outstanding guest experiences. With a focus on teamwork and community spirit, you will play a pivotal role in maintaining the pub's reputation for quality service and atmosphere. Join a company that values its staff and offers exciting perks, including discounts and flexible working arrangements, making this an excellent opportunity for those passionate about hospitality.

Benefits

25% off food and drink

Online benefits portal

VIP entry to Pubs and Bars

Hotel discounts

Flexible working

Corporate discount rates

Healthcare

Discounted dental insurance

Early access to wages

Award-winning development programmes

Qualifications

• Experience leading teams in a hospitality environment.
• Strong customer service skills to enhance guest experience.

Responsibilities

• Lead and motivate the team to deliver exceptional guest experiences.
• Maintain smooth operations and a welcoming atmosphere.

Skills

Leadership

Team Motivation

Customer Service

Operational Management

Job description

Location - Chestnut Tree

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Chestnut Tree.

Can you…

1. Work alongside the management team to bring our shared vision to life.
2. Help maintain smooth operations and consistency.
3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny.

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
3. VIP entry to our Pubs and Bars
4. Stonegate Hotel Discounts
5. Flexible working
6. David Lloyd Corporate Discount Rates
7. Vitality Healthcare
8. Discounted Dental Insurance
9. Wagestream – Early access to your earned wages
10. Award winning development programmes

To be considered for the Front of House Team Leader position at Chestnut Tree you must be 18 or over as the role involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Chestnut Tree directly.

Job Reference: FC1292189NorFOHTL