Front of House Team Leader

The People's Pub - Stonegate Group; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Front of House Team Leader to inspire and lead a dynamic team at a vibrant pub. This role involves ensuring smooth operations and creating an inviting environment for guests. With a focus on delivering outstanding customer service, you will play a crucial role in maintaining the pub's reputation for excellence. The ideal candidate will possess strong leadership skills and a passion for hospitality. Join a team that values its members and offers a range of exciting perks, making every day at work enjoyable and rewarding.

Benefits

25% off food and drink

Online benefits portal

VIP entry to pubs

Hotel discounts

Flexible working hours

Corporate discount rates

Healthcare benefits

Discounted dental insurance

Early access to earned wages

Development programmes

Qualifications

• Experience in leading teams to enhance guest experiences.
• Ability to maintain smooth operations in a pub environment.

Responsibilities

• Lead and motivate the Front of House team to deliver exceptional service.
• Foster a welcoming atmosphere for guests.

Skills

Team Leadership

Customer Service

Operational Management

Job description

Location - Plough

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Plough.

Can you…

1. Work alongside the management team to bring our shared vision to life.
2. Help maintain smooth operations and consistency.
3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. The Plough in Ipswich is a traditional city centre pub, ideal for our guests to enjoy a quiet drink, a business lunch, or simply somewhere to relax after work. There is a large split-level main bar with a separate restaurant, patio, and other seating areas. We are also extremely popular with football supporters on match days.

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
3. VIP entry to our Pubs and Bars
4. Stonegate Hotel Discounts
5. Flexible working
6. David Lloyd Corporate Discount Rates
7. Vitality Healthcare
8. Discounted Dental Insurance
9. Wagestream – Early access to your earned wages
10. Award winning development programmes

To be considered for the Front of House Team Leader position at Plough you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One, and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Plough directly.

Job Reference: FC1292028IpsFOHTL